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What to expect when you work with us
We pride ourselves on our design expertise and transparent customer service; we're know we're only be as successful as our clients are, so you can rest assured that we're committed to developing designs that will springboard you to success. We're passionate about building concepts that resonate with your audience - the best way to win consumer loyalty is with a consistent combination of value and convenience. Let us communicate this for you, in all aspects of your brand.
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With over 9+ years of industry experience, including time spent working within FMCG giants, marketing and reprographic, we're passionate about what we do. But what do we do? We specialise in branding and packaging design, but we also take on a whole host of other design tasks - take a look below.
HOW CAN YOUR DESIGN SERVICES HELP ME?
Graphic Design is a huge part of your brand identity; it demonstrates your values and articulates your worth to potential clients. We specialise in branding (brand identity and strategy) and packaging design; these two services are the foundation of any consumer-facing business and build brand visibility, reputation and customer loyalty - the three pillars that drive growth.
HOW CAN I OBTAIN A QUOTE?
Simply get in touch. You can use the Contact form, phone or text us on +44 771-2222-566, or email inksplotdesigns@gmail.com
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We look forward to hearing from you.
WHAT INFORMATION DO YOU NEED FROM ME?
This depends on the job and after an initial conversation we'll send you our New Client Questionnaire to fill out; it's designed to give us a complete understanding of your brand/project so that we can accurately generate a design suited for your target audience and will reflect your brand identity. However the details listed below are a good indication and will jump-start the process:
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What do you want designed?
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What do you want to achieve with this design?
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Who is your target audience?
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Do you have existing brand guidelines? If so, please share them.
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What is your deadline?
CAN YOU EDIT/UPDATE AN EXISTING DESIGN?
Yes, absolutely, as long as you own the design or have sufficient permission to update/change it.
WHAT IF I DON'T LIKE IT?
Then we throw it out and start again. We've been at this a long time; no one is going to cry themselves to sleep if you don't like the first draft. Usually, the brief gives us a pretty accurate feel for a project and, nine times out of ten, we hit the nail on the head with the first try - just look at our reviews. However, we work closely with our clients and keep them updated at every step of the way so if you don't like the the direction we're heading, we'll have plenty of opportunities to re-direct.
WILL I OWN MY DESIGN?
Yes, of course. Upon receiving full payment, all rights to the design are transferred to you.
HOW MANY OPTIONS/CONCEPTS WILL YOU PROVIDE?
Let me be frank: we're not in the business of canned designs. We don't have a bank of pre-generated pieces that we'll slap your name on and try to sell to you. we'll pitch you a well thought-out, custom design based on your unique brand identity and needs, supported by your preferences and our years of industry experience. We do a lot of research into your target audience, industry and goals, then create a design that will reflect your services and promote business growth. This typically means you'll get a single concept design which -nine times out of ten- our clients are over the moon with. It's very unusual that we miss the mark with the first concept design but, if you don't like it, we'll scrap it and start over.
WHICH FILE TYPES ARE INCLUDED IN THE COST?
This depends entirely on the project because different projects will be worked on in different programs and some may require specific exporting. You will always receive a source file (AI, PSD or INDD). For vector artwork such as logos or illustrations, you'll also receive a PNG, an EPS and a JPG. For formatted work such as business cards, flyers, catalogues or labels, you'll receive both a print and web-ready copy as well as your source file.
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Certain projects may require additional files but those will be determined on an individual basis.
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You won't be able to open your source files (Adobe Illustrator, Photoshop or InDesign) unless you have access to the Adobe Suite, but don't worry; you won't need to. These are provided for safe-keeping in case you ever want to build from them in the future. Just keep them safe for now.
WILL YOU STAY WITHIN BUDGET?
Yes, when you receive a quote you'll be informed if it's a fixed or hourly rate (depending on the task). If it's a fixed quote, then it will never change. If it's an hourly quote then you'll be provided with an estimation; if we're nearing the allotted time, we'll give you plenty of notice and we can discuss how to proceed.
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If you're working within a budget, don't worry: most people are. Just let us know early on and we can tailor the package to suit you.
DO YOU REQUIRE A DEPOSIT, AND HOW DO I PAY?
Yes, when you receive your quote you'll see that we require 15% of the total sum upfront before work commences; this figure is then deducted from your final bill. The bank details will be clearly stated on your invoice however, to cut a long story short, we can only accept bank transfers: no cash, no PayPal, no cheques. Payment can be made in British Pound Sterling, Euros or American Dollars.
